ResiMob

ResiMob is a survey and visualisation tool that shows a group of stakeholders their shared picture of who does what in a shared mobility system, and where that picture is not shared at all. It was developed in the DREAMS work on governance and business models and has been run with the partners of all six living labs.

A session takes a group of partners around a quarter of an hour. Each person rates how involved companies, authorities, users, non-users and civil society are today and how involved they ought to be, and the answers come back as one radar chart the group can read and argue over together.

Take the survey →

What the tool asks

Public and private actors working on the same shared mobility service rarely describe it the same way. An operator, a municipal department, a user group and a neighbourhood organisation each see a different part of the system, and each holds a different view of who ought to be taking responsibility for which part of it. Those views usually stay implicit and only surface once a decision has to be made. ResiMob asks for them directly and puts them side by side.

Respondents work through eight components that together make up a resilient, inclusive and responsible shared mobility ecosystem, namely facilitation, finance, feedback systems, regulations, physical infrastructure, digital infrastructure, equity values and environmental values. For each component they rate five actor types, private companies, governmental and municipal institutions, shared mobility users, citizens who do not use the services, and NGOs and third sector organisations. Involvement runs from one, none, to five, very high, with zero for a respondent who does not know.

Two ratings for every actor

Each actor is rated twice on every component, and the value of the tool lies in the difference between the two.

Current involvement

How involved the respondent sees each actor in the local shared mobility system today. It records the arrangement as it is actually experienced, which is not always the one written into contracts and strategies.

Wished involvement

How involved each actor should ideally be to make shared mobility accessible in suburban and peripheral areas and to move towards 15-minute neighbourhoods. It is a normative judgement rather than a forecast.

How to read the results

Responses are pooled and drawn as a radar chart with one axis per component. The results view has two chart modes and can be filtered by city or region and by respondent type, which gives three readings worth making.

The first compares present and wished involvement. A wide gap between the two shapes marks a role the group thinks is underfilled today, and a narrow gap marks an arrangement that is broadly accepted as it stands. Pooled across the six living labs, the two shapes coincide on most components and pull apart on physical and digital infrastructure, where respondents want involvement to rise from low to moderate. The appetite for change is concentrated on getting things built rather than on how the system is run.

The second compares the actors with one another. It shows who the group expects to carry which component, and where it expects nobody in particular. In the pooled results, operators and public institutions are expected to lead on almost everything, with public institutions set apart on regulations and physical infrastructure. Users are given a moderate role throughout, while NGOs and third sector organisations are given the smallest, least of all in finance.

Present and wished involvement

Actors compared, wished scenario

The third reading uses the respondent filter in either mode. Where operators, authorities and civil society draw the same shape, there is a working consensus to build on. Where they diverge, there is an assumption about responsibility that has not yet been tested in conversation.

A starting point, not a verdict

ResiMob does not settle who should be responsible for what. It makes the disagreement visible and specific enough to be discussed, which is what a governance conversation needs before roles can be agreed. That is why it is most useful while actions and responsibilities are still a draft and each allocation can still change.

Taking the survey

A session can run in one room or be spread across the partners, and the results end up in the same combined chart either way.

Choose how to collect the answers

In a workshop, sit together at one device and fill in the form below person by person. If the partners cannot meet, send them the link to this page so each can answer on their own. Either way, name one person as host to gather and combine the results.

Fill in the survey

Each respondent works through the eight components and rates the current and wished involvement of every actor type. It takes around ten to fifteen minutes per person.

Download the responses

When the form is complete, select Download the response(s) as CSV and send the file to the host. In a shared-device session one download holds everyone who answered on that device.

Merge and present

The host opens this page, selects Merge many responses and imports all the files received. The combined radar chart is then ready to show to the group. Start with present against wished to find the gaps, switch to the actor comparison to see who is expected to fill them, and filter by respondent type to find where the group disagrees.

ResiMob results

View the pooled results → from the surveys run in all six DREAMS living labs, and try both chart modes and the filters before you run a session of your own.